Shipping
This information applies to all ONLINE orders only.
For wholesale shipping details, please see our wholesale page.
If you can’t find what you’re looking for, feel free to reach out - we’re happy to help.
Q: Do you offer free shipping?
A: Yes - we offer free shipping within Canada on orders over $70.
Q: Can I combine orders to reach the free shipping threshold?
A: Absolutely. Combine orders with friends or family to reach $70 and qualify for free shipping. Orders must be placed and paid for under one name and address.
Q: When do I pay for shipping?
A: Orders under $70 are subject to shipping fees. Exact costs are shown at checkout before you complete your purchase.
Q: How long does shipping take?
A: Orders typically leave our facility within 1-2 business days. Delivery times vary depending on your location.
Q: Can I track my shipment?
A: Yes. Once shipped, you’ll receive a tracking number by email.
Q: Can I ship internationally?
A: Yes, international shipping is available at the customer’s expense. Please check your country’s import duties and taxes before ordering. We are not responsible for additional fees at the border.
Q: What if I have an issue with my order?
A: Contact us anytime. We’ll do everything we can to ensure you have a positive experience with Nova Coffee.