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Shipping

These are some of the most frequent shipping questions. Please feel free to reach out if you can't find the information you're looking for here. 

Q: Do you offer free shipping?

A: Yes, we offer free shipping in Canada for orders over $70. It's our way of making sure you can enjoy our delicious coffees without worrying about additional costs. 

Q: When would I have to pay for shipping?

A: We do offer paid shipping for orders under $70. We understand that sometimes you may only need a small order or want to try out a new blend before committing to a larger purchase. During the checkout process, you will be able to see the exact shipping cost before finalizing your order.

Q: How can I qualify for free shipping?

A: To qualify for free shipping, simply place an order with a total value of $70 or more. This only applies to orders within Canada.

Q: Can I combine orders with friends and family to reach the free shipping threshold?

A: Absolutely! Ordering with friends and family is a great way to save on shipping costs. By combining your orders, you can reach the $70 threshold and enjoy free shipping together. The order will need to be placed and paid for under 1 name and address. 

Q: How long does shipping take?

A: We strive to process and ship all orders as quickly as possible. Once your order is placed, it will typically be shipped within 1-2 business days. Shipping times may vary depending on your location within Canada.

Q: Can I track my shipment?

A: Yes, we provide tracking information for all shipped orders. Once your order is on its way, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Q: Can I ship internationally?

A: At the moment, we only offer paid shipping for international orders.

Q: What if I have any issues with my order?

A: If you encounter any issues with your order please don't hesitate to reach out to us. Your satisfaction is our top priority, and we will do everything we can to make sure you have a positive shopping experience with Nova Coffee.